Ask Questions (FAQ)
Why should I shop
at BBHypermart.com ?
Nothing much, just shop here and you shall know!
BBHypermart.com have a showroom ?
No, all are done online!
BBHypermart.com located ?
BBHypermart is operated from home. We do not have a retails or showroom.
How do I shop at
For now, you can only shop online and we deliver your order.
Self-collect or purchase via showroom / retails in not available at the
moment.What type of
payment is available ?
I send email / sms to order and then bank in the money to
Yes, you can. However, it is subject to stock and delivery charges as
BBHypermart.com offer Cash on Delivery (COD) or Self-Collect ?
No. All deliveries are via courier and as menitoned before that
BBHypermart.com does not owned a showroom or retail shop.
BBHypermart.com offers customers payment via credit card (Visa and Master) and Direct Bank Transfer / Interbank Giro (IBG).How long normally
will the order be processed ?
Orders will be processes once the order is completed and paid.
Do I need to informed
BBHypermart.com if I pay via Band Transfer / IBG ?
ANSWER: Yes. Please informed us via email to
fast can I get my order ?
You shall receive your order within 5 workings days. Most of the time,
it is faster that this.
there any Delivery / Shipping charges for online purchase ?
Yes, subject to delivery destination and weight of the product
What type of
delivery service is BBHypermart.com using ?
BBHypermart.com uses courier company for order delivery. This is
subject to delivery destination.
Is there any SAME
DAY delivery service available ?
Are all products
comes with warranty ?
Selected items are subject to warranty. All warranty are base of
discretion of the manufacturer / importer / principal.
How can i claim my warranty ?
ANSWER: For those with warranty card, you need to refer to the
respective importer / manufacturer with their contact stated on the
warranty card. For those without warranty card, you can refer to us for
I cancel my order ?
All orders made online cannot be cancel at all! Please ensure that your
order is final when you make the purchase!
do I know the status of my order ?
ALl correspondence are via EMAIL only. Please check your email
frequestly as your order status will be update via email or you can
also login to your account for status.
to know what type of brands that BBHypermart.com carries ?
Easy, at the product categories, click at ALL BRANDS! All the brands
will appear and you can click at the selected brands to look at the
products carrier by BBHypermart.com on that particular brand.
to search for product I want without going through many pages ?
Just type in the keyword you want to search at the top right hand side
of our website.
Can I exchange or
return the product when the goods arrived at my door broken or damage ?
Yes. Please send us an email with attachment (photos) to
admin[a]bbhypermart[dot]com. All damage items are for exchange only.
How long should I notify
BBHypermart for broken / damage items ?
Can I exchange for products
that I purchase ?
ANSWER: All exchange can be done with original packaging and not used!
However, a 20% re-stocking fee will apply. Customer is to send back the
item on their own and need to pay for another delivery fee for
In what conditions the item
cannot be exchanged ?
ANSWER: No proper packaging, washed, dirt mark on it, or used! All
return or exchanges are base on check of the item by BBHypermart.com.
Can I reserved a product or
an order ?
Yes, with 30% deposit and / or full payment. Without any of these, your
order / product will not be reserved.